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FAQ

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Frequently Asked Questions

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  1. Our response to COVID-19

    In these unprecedented times we are all concerned about each and every member of the family, including the four-legged ones. Our friends and expert partners at the Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link to Waltham’s latest guidance on how to care for your pet during COVID-19.

  2. What is the purpose of the MYDOG® Hire My Dog™ program?

    Our purpose is to make the world a more dog-friendly place. That’s why we started the Hire My Dog™ program — to help make offices pet-friendly, keeping people and pets together.
    How can I use the MYDOG® brand’s Hire My Dog™ Resume Builder Tool?

    Since a great resume is the first thing needed to get hired, MYDOG® is making that step easy for pets and parents with a Resume Builder Tool — a place to create resumes that play up the qualities their dogs offer the workplace. The pet resume can be emailed to, shared with and downloaded for employers as a fun way to encourage companies to offer more pet-friendly spaces. To create a resume for your dog, visit https://www.hiremydog.com.au/ and follow the prompts.

  3. What is BETTER CITIES FOR PETS™?

    Mars Petcare introduced BETTER CITIES FOR PETS™ in 2017. The program is designed to help communities become warm and welcoming for people and pets. The PETS WORK AT WORK™ Toolkit houses the information needed to help companies across America make the transition to a pet-friendly workplace by offering guidance on pet policies, a sample participant pledge and communications plan, legal and facility considerations, and tips to get company leadership approval for going pet-friendly.

  4. Where does MYDOG® dog-friendly workplace data come from?

    We've partnered with known pet experts like Banfield, Waltham and the BETTER CITIES FOR PETS™ program. The MYDOG® brand fielded a survey to identify common trends among pet owners as they relate to the workplace. The survey found that dog owners recognise the benefits of being able to bring their pet to work, and in fact, 88% of co-workers agree that having pets in the workplace improves employee morale, with 67% of people agreeing that their pet actually makes them more productive. Even more people (79%) agree that pets improve workplace relationships, and a vast majority (85%) agree that having pets in the office gives them a greater work-life balance and improved personal satisfaction with their work (77%). The survey was conducted online and polled 1,004 U.S. adults ages 18 or older.

    For more information, visit:

    Banfield PAWrometer Survey
    INC.com Article
    Portland Business Journal Article
    Waltham.com Article 

  5. How do I get started in making my office dog-friendly?

    You're not the only one interested in this! Today, more employers than ever are exploring pet-friendly workplaces. Having pets at work can boost morale, build a sense of community and get us up for regular walking breaks — all things that are good for our health.

    Check out this BETTER CITIES FOR PETS™ toolkit to help you start launching a pet-friendly workplace program. It provides helpful how-tos and best practices to help you make your workplace pet friendly.

    PETS WORK AT WORK™ Toolkit(open in new tab)
    Hire My Dog Website(open in new tab)

  6. Where is MYDOG®️ food available for purchase?

    For help finding the recipe your dog loves, click on the Buy Now link when you navigate to one of our products mydog.com.au/our-products. 

  7. How do I store MYDOG®️ products?

    The only thing I would add is that I advise that opened bags of dry (when stored correctly) should be consumed within 6 weeks of opening.


    CESAR® Wet: Prior to opening, we recommend storing cans and plastic trays in a cool, dry environment. Once opened, the unused portion should be refrigerated and fed to your pet within three days.


    CESAR® Dry: Store the unopened bags of food in a cool, dry environment. When stored properly, the food will remain fresh until the Best By (BB) date printed on the package. Once opened, tightly roll down the top of the bag after each feeding. If the food is kept in a storage container, we recommend putting the entire bag in the container. When stored properly, the opened dry food should be consumed within six weeks of opening. will remain fresh until the Best By (BB) date printed on the package.

  8. My dog is picking out the orange and/or green pieces in the dry formula. Does this mean he is not getting a complete and balanced meal?

    Each piece is 100% nutritionally complete and balanced for your dog. Rest assured, no matter which piece is your dog’s favorite, they are still getting a complete and balanced meal.

  9. What changes are being made to the wet recipes?

    CESAR® brand's wet dog food is now made with beef, chicken, turkey, pork, lamb or duck as the #1 ingredient! And, our loaf recipes are now crafted without grains.

  10. Why are the wet recipes changing?

    The CESAR® brand turns mealtimes into moments of shared joy by delivering high-quality food your dog can’t resist. We know our furry friends love meaty recipes! So, we’ve optimized our wet dog foods to deliver high-quality proteins like chicken or beef as the #1 ingredient in every recipe.

  11. What types of wet food are in the MYDOG® line?

    CESAR® brand’s wet dog food in trays come in five formulas:


    Classic Loaf in Sauce (Previously Cesar Classics)
    Filets in Gravy (Previously Filets in Sauce)
    Loaf & Topper in Sauce (Previously SAVORY DELIGHTS™)
    HOME DELIGHTS™
    SIMPLY CRAFTED™

  12. Where is MYDOG®️ wet food available for purchase?

    For help finding the recipe your dog loves, click on the Buy Now link. You can see all of our products here.

  13. How do I read batch information and best before information?

    CESAR® Wet: You will find the Best By (BB) date on the bottom of the cans, and side of the plastic trays. Following the letters BB, there’s a two-digit month, day and year expiration date. Example: If you see BB 02 2119, the food should be fed by Feb. 21, 2019.


    CESAR® Dry: Towards the top of the package, you will find a Best By (BB) date. Following the words Best By, there’s a two-digit month, day and year expiration date. Example: If you see Best By 02 2119, the bag of food should be fed by Feb. 21, 2019.

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